United CEO says he felt 'shame' over incident with passenger

Owen Stevens
April 17, 2017

"Well, we will have to drag you", the officer says in the video.

"Consumer trust and confidence are critical to ensure this industry continues to thrive, and we hope United Airlines will work diligently to immediately address this incident and make necessary improvements to ensure it does not happen again", the letter reads, before providing a list of questions senators want answered by April 24. The hashtag #UnitedForcesPassengerOffPlane had more than 270 million views and an online petition, "Chinese Lives Matter", which has some 38,000 signatures and calls for a USA investigation into the case, according to Bloomberg. Dao refused to leave on his own when he was chosen at random to get off the plane.

The airline has confirmed it is "reaching out" to customers on United Flight 3411 and "offering compensation for their flights".

Munoz said he was ashamed of United Continental Holdings Inc.'s UAL, -1.10% handling of the incident and apologized to Dr. David Dao, the passenger forcibly removed on Sunday from United Express Flight 3411 scheduled to travel from Chicago's O'Hare International Airport to Louisville, Ky.

A San Francisco city supervisor is asking the city attorney's office to begin drafting a new ordinance that would make it illegal for city law enforcement officers to go onto to an airplane to remove a passenger refusing to get off.

This, the airline said, was in accordance with the airline's contract of carriage. "That officer has been placed on leave effective today pending a thorough review of the situation".

San Francisco city supervisor Jeff Sheehy advocated for the new ordinance Tuesday, saying the amount of force used against the man in Chicago was "appalling", KNTV-TV reported.

Munoz was widely criticized for two earlier statements, including one in which he described the passenger as "disruptive and belligerent". On Monday, his tone turned defensive.

By Tuesday afternoon, nearly two days after the Sunday evening events, Munoz issued another apology.

"No one should ever be mistreated this way", Munoz said.

But other passengers on the plane can be heard arguing with authorities over Dao's treatment as the horror unfolds.

His legal team planned to hold a news conference Thursday to discuss the matter with reporters. The four top-ranking members of the Senate Commerce Committee asked the airline and Chicago airport officials for more information about what happened.

Other reports by VgToday

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