NEW INFORMATION: United to pay compensation to plane passengers

Jane Richards
April 19, 2017

The flight was preparing to leave Chicago's O'Hare International Airport on Sunday when David Dao, a 69-year-old physician from Elizabethtown, Kentucky, was ordered to leave the plane due to United Airlines overbooking its seats. Passenger videos of the incident show him being dragged from the plane and bleeding from the mouth.

Dao was not belligerent when speaking to the airline officials, the Cummings said.

United, on the other hand, remains trapped in a PR nightmare that shows no evidence it will die down anytime soon.

When purchasing tickets, does United Airlines provide a passenger with information that the flight has been oversold, so that ticket consumer can plan accordingly for the possibility that they may be involuntarily denied boarding for their purchased flight?

In an interview with ABC's "Good Morning America" aired Wednesday, United parent company CEO Oscar Munoz said he felt "ashamed" watching video of the man being forced off the jet.

The practice lets airlines keep fares low while managing the rate of no-shows on any particular route, said Vaughn Jennings, spokesman for Airlines for America, which represents most of the big US carriers.

When no one volunteered to take the $400 incentive, or the subsequent $800 offer, United said they used a computer to select four random customers to leave the plane. Pledging that no passenger will ever again be forcibly removed from a United flight, Munoz has dismissed calls for his resignation. "We are not going to put a law enforcement official onto a plane to take them off ... to remove a booked, paid, seated passenger; we can't do that".

Police officers then threatened to drag the Dao off the plane.

Passengers on United Express Flight 3411 will get a refund, United Airlines said Wednesday.

Having initially stated that Dao "refused to comply with crew member instructions" and "defied" security in an email leaked to employees, United Airlines CEO Oscar Munoz subsequently apologised to Dao in a public statement, in which he described the incident as a "truly horrific event".

The family's lawyer issued a statement saying Dr Dao is still recovering in a Chicago hospital, telling WKLY: "The family of Dr. Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received".

Some U.S. lawmakers called for new rules that could make it more hard for airlines to overbook flights as a tool for increasing revenue.

On a conference call with investors and reporters, Delta CEO Ed Bastian called overbooking a "valid business process". They had fallen as much as 4.4 percent on Tuesday.

Much of the outrage centred on the fact that Mr Dao was a paying passenger who had been removed from the Chicago to Louisville flight to make way for additional crew members.

Officers could have asked themselves whether the airline had an option to reconsider its actions, said Chuck Wexler, executive director of the Police Executive Research Forum, a group that has called for greater restraint from police officers. "It's how you manage the overbooking situation".

Other reports by VgToday

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