No more last-minute booking for United employees, airline says

Owen Stevens
April 21, 2017

But the airline later said it needed to make room for its own employees to keep other flights on schedule.

"This disgusting situation has provided a harsh learning experience from which we will take immediate, concrete action", said the airline on Thursday, vowing to change its rules on overbooking and booking crew, removing passengers and training its staff on how to handle such an event.

In addition to all of this, a spokesperson for the airline says that crew members traveling on a flight must be booked on that aircraft 60 minutes prior to departure.

The incident happened last Sunday, the same day a male passenger was filmed being violently dragged off a United flight from Chicago to Louisville, sparking outrage online. "I have committed to our customers and our employees that we are going to fix what's broken so this never happens again".

It's been a bumpy PR ride for United Airlines, but this one really stings. The attorney, Thomas Demetrio, also stated that Dao suffered a broken nose, a concussion, and two broken teeth.

Attorney Thomas Demetrio said Dr Dao would
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"This is so the denied boarding process in an oversell situation may be implemented in a gate or lobby area and not on board the aircraft", read an email dated last Friday, according to TMZ. At least two other airlines have changed or emphasised policies.

When David Dao, 69, refused to give up his seat, he was forcibly removed by three police officers, igniting backlash on social media. Industry officials say that it is necessary because some passengers don't show up, and that overbooking keeps fares down by reducing the number of empty seats.

Staff at Delta Airlines have been authorized to offer passengers up to nearly $10,000 if their flight is overbooked.

Dao's lawyer said he doesn't believe the incident was racially motivated and that it appears that airlines don't have standard procedures for kicking people off plane.

United Airlines said a man wouldn't give up his spot on a flight. Delta Air Lines Inc increased the payouts its airport agents can offer passengers on overbooked flights to US$2,000 (RM8,828) from US$800, according to a memo seen by Bloomberg.

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