Despite passenger-dragging nightmare, United execs are upbeat about airline's prospects

Owen Stevens
April 21, 2017

The CEO of United Airlines says no one will be fired over the dragging of a man off a plane - including himself.

Munoz and other top airline executives apologized again for the fiasco on Tuesday before discussing the airline's latest financial results on a conference call with analysts and reporters.

"You can and should expect more from us, and as CEO I take full responsibility for making this right", Munoz said.

In particular, Mr Apfel believes that the incident should prompt airlines to re-examine their policies and procedures around overbooking flights, as has been called for by several politicians in the wake of the incident.

United boss Oscar Munoz faced calls to quit after a video emerged of David Dao being wrenched from his seat to make room for crew members on the flight from Chicago on April 10.

This is published unedited from the IANS feed.

"I want to know why this happened, how it was allowed to occur and what protocols are in place to handle overbooked flights", said Rep. Rodney Davis, R-Ill.

When Dr David Dao refused to give up his seat on an overbooked United Airlines plane in the USA two Sundays ago, nobody could have foreseen the consequences.

Dr David Dao sustained a broken nose, concussion and two lost teeth after refusing to vacate his seat on an overbooked flight from Chicago to Louisville earlier this month.

United's president, Scott Kirby, said that United hopes to become America's most "customer-centric airline" after the incident with Dao. Then he noted that the board of United Continental Holdings Inc. has supported him.

It's not yet clear how the April 9 incident with Dao, which Munoz said occurred due to a "system failure across various areas", will affect the company's business, although the airline's stocks have fallen 3%, losing the company $673 million in market value.

And some United States politicians have called for a total ban on overselling flights.

Munoz declined to comment on any other policy changes coming to United Airlines, according to The Tribune.

The couple "repeatedly attempted to sit in upgraded seating which they did not purchase and they would not follow crew instructions to return to their assigned seats", United said in a statement, adding "They were asked to leave the plane by our staff and complied".

Other reports by VgToday

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