No One Is Getting Fired Over Passenger Dragging Incident, Says United CEO

Owen Stevens
April 21, 2017

The tone-deaf airline CEO changed his tune and apologised profusely when he started to see the intensity of the public reaction and the very real effects of this spectacular mismanagement of a single client already seated for departure.

United has been under fire since video went viral showing Dao being dragged off the plane to make room for an airline crew.

Three staff members had been suspended over the incident.

The Chicago-based United Airlines is reviewing policies with regard to handling oversold flights to prevent similar incidents, and talking to some passengers and employees on how the airline can take a more "common-sense approach", Munoz said.

Company executives said it's too soon to know if the incident is hurting ticket sales.

Yesterday, its shares have fallen 4.4 per cent since Flight 3411, wiping out almost $US1 billion in market value, although some other airline stocks also declined in the same period.

Enthusiasm for the airline's first-quarter financial results, in which United's profits beat analysts' expectations, was tempered by vows to learn from the incident and put the focus back on customers. He also promised that such incident would never happen again, and that they would treat their customers with dignity.

Shares of United Continental Holdings were down 4.1 percent in afternoon trading, despite earnings that outperformed analyst expectations on several key metrics. "There was never a consideration for firing an employee".

Mr Dao's lawyers have taken steps ahead of impending legal action against the airline and the city of Chicago, which operates O'Hare Airport.

But nobody involved in the removal of Dr Dao from Flight 3411 is set to be fired, Mr Munoz insisted on Tuesday.

"Whether it is overbooked planes, delayed flights or sky-high fees, the laws we have now in place to protect consumers have been frequently and flagrantly ignored by airlines more concerned with profits than passengers", said Blumenthal.

Many lawmakers fly home almost every week while Congress is in session, so the United incident hit a raw nerve. "A lot of people have ideas and thoughts about how we can make things better, but in that segment, there's been a lot of support", he said.

Other reports by VgToday

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