Delta flier, family booted over seat dispute

Owen Stevens
May 6, 2017

The airline released a written statement in response to the incident that reads in part: "We are sorry for what this family experienced. That did not happen in this case and we apologise", said the airline.

Brian and Brittany Schear originally bought the seat on the April 23 flight for their 18-year-old son, but at Delta's suggestion, Brian Schear told NBC Chicago, the teen took an earlier flight so the baby could ride in his auto seat in an airplane seat of his own.

Delta Air Lines based in the facing a public relations nightmare after a family alleged they had been removed from a flight for refusing to give up their child's seat.

Delta Airlines has come under fire for removing a family from a flight because they wouldn't give up a seat they'd bought for their child.

Brian Schear said they boarded the plane without issue, but with other passengers on the standby list for the flight, he was then told by Delta agents that the 2-year-old had to give up his seat - and then threatened with jail. When will this all stop?

They did not get a refund, Mr Schear said, and were forced to book a hotel room that night before buying three more plane tickets the following day. "He has to sit in your arms the whole time".

The FAA's website also "strongly urges" parents to put young children in a safety device in their own seat.

The violent treatment of Dr David Dao, 69, who was forcibly removed from an overbooked USA domestic flight after refusing to give up his seat, saw millions of dollars wiped off the value of United (Shenzhen: 000925.SZ - news) 's parent company United Continental Holdings and calls for a boycott of the airline.

Cellphone video captured the moment when authorities asked Brian Schear, his wife, and young son and daughter to deplane.

If you closely at the fine print when you pay for your airline tickets, you'll see switching seats is not allowed.

However, that contradicts the published advice of Delta that says for children less than two years old the airline recommends a seat be purchased and an approved safety seat used.

While Delta's website says tickets can't be transferred and names can't be changed, federal regulations don't preclude changing the name on a ticket provided the new passenger can be checked on a database to confirm the individual isn't a threat, USA Today noted, citing the Transportation Security Administration. They had their son in his infant seat because Schear says he won't sleep unless he is in it.

Later, the crew member tells Schear that remaining in his seat is a federal offense, and that if he remains he'll end up in jail and his child in foster care.

Eventually, Schear agreed to hold his son on his lap for the flight, but it was too late.

'I bought that seat, ' Mr Schear protests.

Days later, a passenger on an American Airlines was brought to tears after she and a flight attendant got into an argument over a stroller.

Other reports by VgToday

Discuss This Article