Delta 'sorry' for booting family off a plane over seating mix-up

Owen Stevens
May 6, 2017

"That did not happen in this case and we apologise".

According to NBC News, a California couple claims that the above video shows an incident in which they were asked to give up a seat for their two-year-old son despite having paid for it, or have their entire family kicked off the flight.

Brian and Brittany Schear of Huntington Beach, California, said they were traveling with their two toddlers when they were booted from a Los Angeles-bound Delta flight from Hawaii.

Mr Schear can clearly be heard on the footage and he said to the Delta staff member "Well, you should have thought of that before you oversold the flight, I bought that seat". The family says authorities threatened them with jail time if they refused to get off of the LAX-bound flight in April.

Schear explains that he sent his older son home on an earlier flight so the toddler - who was in the vehicle seat - could sleep in the seat without disturbing other passengers. When will this all stop?

In the video, Schear says he purchased a ticket for his older son, who took an earlier flight. The couple initially planned to have their young children sit on their laps, but when plans changed, they assumed they could use the open seat to put one of the toddlers in a auto seat.

The AP goes on to say that on Delta's website, the airline recommends that parents purchase a seat for children under two and place the child in a child-safety seat that is approved.

The apology came as members of a US Senate committee, holding an inquiry into the industry's customer service, criticised the handling of disputes with passengers, airline fees and the lack of competition in the sector.

A member of the flight's crew could be heard on a video on YouTube saying it was a federal offense and you and your wife could be jailed and your children will be put in foster care.

After flashing a thumbs-up, Schear then rises, saying, "We need someone to help with our auto seats, to carry them off".

The most notable was that of a doctor who was left bloodied after being dragged off an overbooked United Airlines flight last month in Chicago.

In fact, the FAA also advises parents seek a discounted fare from the airline because buying your child his or her own seat is the only way to use a restraint system - like Brian and Brittany's son's carseat.

"With him being two, he can not sit in the vehicle seat", the airline employee is heard saying. Delta does have a policy on its website that all tickets are non-transferrable per fare rules.

The man, identified as Brian Schear, said he bought a seat for his teenage son. They're certainly worth taking a quick screenshot of to pull up on your phone (or printing out. yes, people still do that) before your next flight.

A spokesman said Delta would not disclose the amount of the refund or compensation.

Other reports by VgToday

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